EXPERIENCE
Customer Support, HomeAway | July 2013 – Present
- Build positive rapport and communicate appropriately with different personality types
- Support all callers with real-time problem solving to identify the correct channels for resolution
- Maintain up to date familiarity with knowledge base
- Market products directly to customers by teaching them how to use evolving self-service tools effectively
- Consistently meet productivity and quality levels in support of world-class service standards
Communications Coordinator, Movability Austin | July 2012 – August 2013
- Collaborate on content and lead newsletter production for Let’s Go News; advocate the accessibility of mobility options to sustain Austin’s population boom
- Interview community role models to share their stories and build option awareness
- Research, write, and edit creative content for the Let’s Go News production cycle
- Lead newsletter process and editing cycle, keeping team on schedule
- Input all bi-weekly news content in WordPress and Campaign Monitor correctly and on time for consistent release, update time sensitive WordPress content weekly
- Daily social media management, focusing on Facebook and HootSuite for Twitter
- Seek and secure sponsorships and cross-promotional opportunities for monthly events
Event Coordinator, Texas Coffee Traders | October 2012 – July 2013
- Coordinate and manage all event communications; maintain calendar of events and donations; track invoices and 501c3 forms accordingly
- Sustain and build relationships with high profile in-trade, cross-promotional sponsorships
- Collaborate with management to create in-house educational materials for monthly Coffee 101 events; publicize and manage event enrollment
- Create company advertisement for Edible Austin
Contributor, Austinist.com | August 2010 – April 2013
- Composed creative music content for Web publication, including show previews, reviews and artist interviews
Music Blogger, SXSW.com | Pre-festival 2010 & 2011
- Researched and wrote festival previews, promoting various genres, bands, and showcases
SKILLS
- Salesforce
- WordPress
- Movable Type Pro
- Campaign Monitor
- Social Media Management
- Microsoft Office and Publisher
- Photoshop
EDUCATION
B.A. Journalism & Art History, Massachusetts College of Liberal Arts | 2004