Customer Support, HomeAway | July 2013 – Present

  • Build positive rapport and communicate appropriately with different personality types
  • Support all callers with real-time problem solving to identify the correct channels for resolution
  • Maintain up to date familiarity with knowledge base
  • Market products directly to customers by teaching them how to use evolving self-service tools effectively
  • Consistently meet productivity and quality levels in support of world-class service standards

Communications Coordinator, Movability Austin | July 2012 – August 2013

  • Collaborate on content and lead newsletter production for Let’s Go News; advocate the accessibility of mobility options to sustain Austin’s population boom
  • Interview community role models to share their stories and build option awareness
  • Research, write, and edit creative content for the Let’s Go News production cycle
  • Lead newsletter process and editing cycle, keeping team on schedule
  • Input all bi-weekly news content in WordPress and Campaign Monitor correctly and on time for consistent release, update time sensitive WordPress content weekly
  • Daily social media management, focusing on Facebook and HootSuite for Twitter
  • Seek and secure sponsorships and cross-promotional opportunities for monthly events

Event Coordinator, Texas Coffee Traders | October 2012 – July 2013

  • Coordinate and manage all event communications; maintain calendar of events and donations; track invoices and 501c3 forms accordingly
  • Sustain and build relationships with high profile in-trade, cross-promotional sponsorships
  • Collaborate with management to create in-house educational materials for monthly Coffee 101 events; publicize and manage event enrollment
  • Create company advertisement for Edible Austin

Contributor, | August 2010 – April 2013

Music Blogger, | Pre-festival 2010 & 2011

  • Researched and wrote festival previews, promoting various genres, bands, and showcases


  • Salesforce
  • WordPress
  • Movable Type Pro
  • Campaign Monitor
  • Social Media Management
  • Microsoft Office and Publisher
  • Photoshop


B.A. Journalism & Art History, Massachusetts College of Liberal Arts | 2004

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